GemSpa

GemSpa FAQs

Is it safe?  Can I use my home dishwasher to clean and care for my jewelry?

The answer of course is YES!  Nevertheless, we understand it is a new idea for most people. The GemSpa has been tested and run over a million times in our lab and by our earliest customers. There have been no (meaning zero) incidents with damaged jewelry or lost stones.

And to make sure everyone is super comfortable with using the GemSpa we have $1 million insurance policy protecting your jewelry every time you use your GemSpa.

We answer most questions in the below video, and even more in the following Q&A, but if we didn't cover your question, please email us at success@mygemspa.com. We will make sure to respond you within 24 hours. We love answering questions about Jewelry Care!

If you can't seem to find the answer to a question here, call us anytime at: 800.321.4447

Will cleaning jewelry in the dishwasher harm my fine Jewelry?

No. The GemSpa® is proven safe for over 90% of all fine jewelry.  There are a few items like pearls, opals and emeralds that are heat sensitive and should be washed by hand.  The majority of fine jewelry is professionally cleaned using steam, hot water and a cleaning solvent.  The dishwasher uses the same elements, only at a lower water pressure and runs for a longer period of time, giving you the same professional results at home. 

Will my gemstones fall out?

Can I use regular dishwasher soap?

Why should I sanitize my jewelry?

Doesn’t washing my hands also clean my jewelry?

Can I clean my dishes at the same time?

Will food become trapped in my jewelry?

Will the cover open and my jewelry go down the drain?

How often should I clean and sanitize my jewelry?

Will the dirt/germs from my jewelry end up on my dishes?

Does the GemSpa® have a warrantee?

Does the GemSpa remove tarnish from silver?

Is it ok to use the dry cycle on my dishwasher?