No. The GemSpa® is proven safe for over 90% of all fine jewelry. There are a few items like pearls, opals and emeralds that are heat sensitive and should be washed by hand. The majority of fine jewelry is professionally cleaned using steam, hot water and a cleaning solvent. The dishwasher uses the same elements, only at a lower water pressure and runs for a longer period of time, giving you the same professional results at home.
Is it safe? Can I use my home dishwasher to clean and care for my jewelry?
The answer of course is YES! Nevertheless, we understand it is a new idea for most people. The GemSpa has been tested and run over a million times in our lab and by our earliest customers. There have been no (meaning zero) incidents with damaged jewelry or lost stones.
And to make sure everyone is super comfortable with using the GemSpa we have $1 million insurance policy protecting your jewelry every time you use your GemSpa.
We answer most questions in the below video, and even more in the following Q&A, but if we didn't cover your question, please email us at firstname.lastname@example.org. We will make sure to respond you within 24 hours. We love answering questions about Jewelry Care!
If you can't seem to find the answer to a question here, call us anytime at: 800.321.4447
The GemSpa® has been used millions of times in dishwashers across the United States without incident. While it is very unlikely that a stone will fall out, daily bangs and bumps can loosen or damage prongs/settings and a stone could fall out. The GemSpa® surgical grade stainless steel plates’ patented mesh design is fashioned for 2 purposes: allow for proper aeration of water for maximum cleaning efficiency and to keep small particles out (food) and the good stuff in (jewelry, stones). In the rare circumstance that a stone falls out while in the GemSpa®, it will be kept safe and secure in the GemSpa®. You can then take it to your local jeweler for repair.
Yes. Dishwasher soaps were designed to be gentle to prevent scratching on plastics and glass. Gemstones are much more durable. By comparison, professional jewelers use much more powerful detergents and solvents for cleaning fine jewelry in their stores.
Jewelry worn on the hands and wrists rarely gets cleaned; therefore, the bacteria loads on jewelry can reach levels three times higher than a public toilet seat. It is for this very reason that on October 2014, Starbucks instructed their 160,000 employees, that they can no longer wear watches, bracelets, wristbands or rings (except a plan band) while at work.
No. Dirt and bacteria continually builds up under gemstones and small openings in jewelry and are not washed away during hand washing. If you look closely at the jewelry you are wearing today, you will see the dirt building up. Every time your jewelry comes into contact with food, scratches or cuts, you are at risk for spreading high levels of bacteria.
Absolutely. One of the many advantages of using the GemSpa® is you can conveniently clean your jewelry while cleaning your dishes. This not only saves time, but it conserves energy and water by sharing the cleaning process with your dishes.
No. The GemSpa’s® surgical grade stainless steel plates’ patented mesh design is fashioned with very small holes to keep food particles out, while at the same time, allowing for maximum water flow.
We can honestly tell you this has never happened as far as we know. There are 2 theoretical ways this could happen: first, the locking bar gets damaged and second, the user doesn’t close the locking bar correctly.
To test the possibility of the locking bar mechanism becoming damaged and opening up, we threw the GemSpa® off a 50 foot office building. We’re working on a video of this Durability Challenge, but we can report that the GemSpa® survived securely closed with only a few dings and dents. The jewelry inside was completely unharmed. However, throwing your GemSpa® off a building is not an officially approved use 😁
As for avoiding user error and making sure the locking bar is latched and secured correctly; we built in an audible double-click. As the bar is being correctly closed, you will hear the double-click. If you hear the double-click, it is closed correctly and ready for Jewelry Care!
Jewelry should be cared for once a week. We conducted our own study in large hospital in Northeastern United States. We tested the jewelry of health care workers before and after cleaning their jewelry in the GemSpa®. Our research indicates that bacteria loads on jewelry reached dangerous levels in less than two weeks of normal wear.
No. Dishwashers do an excellent job of washing and rinsing your dishes and glasses thoroughly and the same holds true for your jewelry. Once the anti-bacterial gel mixes with the cleaning soap in your dishwasher, all of the dirt and germs are removed completely. We have tested the bacteria loads on jewelry and dishes after washing and the results always show that all items are sanitized.
Yes, a 5-year warrantee. Manufactured with high-grade polymer plastics, surgical grade stainless steel and no mechanical parts; the GemSpa® is a solid, hand assembled, precision device designed to give you a life time of clean and radiant jewelry.
No, however, cleaning your silver jewelry with the GemSpa will help reduce the causes of the tarnish resulting in longer periods of tarnish free jewelry.
The main cause of tarnishing of silver is a trace of hydrogen sulfide gas in the air which darkens the metal. In addition, most silver jewelry contains some copper. When that copper is mixed with silver and then exposed to chemical compounds (like those found in cosmetics) a metallic abrasion occurs causing very small bits of black metal to fall off the silver jewelry. In addition to chemicals and perfumes, oil and perspiration from your skin can also cause corrosion of the metal. One solution is to clean your silver jewelry with the GemSpa and let the steam, hot water and soap remove these contaminates from the surface of the metal.
Once the jewelry is clean we recommend removing the tarnish with a high-quality silver paste specifically formulated to remove tarnish. Make sure to read the label of the tarnish remover carefully.
Yes, the dry cycle will not harm jewelry. There are two types of dishwasher dryers one is a fan and the other (found in much older dishwashers) an electric coil. If you dishwasher has the electric coil we recommend placing you GemSpa on the top rack only. If you do not have the coil you can place your GemSpa on either rack.